NeCXus Coaching: coaching of your organization, Customer Experience team or individual leaders/ professionals •Individual CX coaching (at your office location, via Skype/Teams/Zoom, phone or WhatsApp) •Team CX coaching if you would like to increase the Customer Experience knowledge and power in your team
NeCXus Consultancy and Interim support: strategic Customer Experience consultancy or interim support Example assignments: - Interim Customer Experience roles - CX assessment of your organization: define your CX readiness and maturity - CX Knowledge scan: define the CX knowledge level of your CX team - CX Education program: approach, coaching - Defining the CX strategy for your organization - Execution of specific CX projects e.g. customer journey management, designing a CX measurement house, implementation of renewed customer communication, building a Customer Room, designing a Customer Label