NeCXus in Latin means 'connecting'. We help organizations to better connect with their customers by focusing on three key elements of the Customer Experience framework: strategy, measurement and people. This integrated Customer Experience Management approach strengthens the customer centricity in your organization. Resulting in loyal customers and subsequently sustainable growth. At NeCXus we train, inspire, consult and coach individual employees, teams and organizations towards becoming a true customer centric organization.
Marleen and Gayana co-authored the Customer Experience book that was published end of 2019. You can buy a paperback version of the book via us or at Amazon.